Best insurance agents in Kuala Lumpur: find options near you

Saya ambil Comprehensive tapi tidak dpt diproses walaupun bayaran telah di buat,di suruh lagi tambah RM kerana alasan tersalah sebuharga…sepatutnya staff yg kena tambah sebab dia yg melakukan iklan yg salah. Saya terpaksa batalkan….Untuk mendapatkan RM semula agak sukar terpaksa tunggu masa 7-14 hari bekerja sehingga hari ni sudah 8 hari tapi masih belum menerima bayaran.

Be careful to all users here when you purchase their Extension program. This company is scammer.
Your submission can be rejected and they will not appeal for you. They are good messenger.

My claim (Service Request Ref. No.: 86C1362C74544E30) was rejected with unfair justification. This company rejected my claim saying that my purchase is having 5 year warranty coverage. In fact, the product description clearly stated the warranty is only up to 1 year. For a consumer, we are referring to the product description as advertised. When I submitted the claim, You are adding your wishlist on top of the product original T&C which mislead us to buy the extension plan earlier. You are so scary and manipulate the truth.

I am having all proven records , evidences and escalating to the authority for reviewing.

WORST COMPANY. Dah buat bayaran utk car insurance tapi dia x proceed. Insurance lama dekat tarikh luput baru bagitau quotation salah suruh top up. Kesalahan bukan kat customer kenapa I have to bear the price difference? Last2 saya cancel order tapi kena kelam kabut cari insurance company lain. Refund process ambil masa panjang. Refund completed pun x bagitau. Memang worst experience ever! Harap2 semua janganlah tertipu oleh promo road tax murah depa!

Very disappointed with the service provided by PolicyStreet while renewing my Car insurance. The price and T&C are not clear and some charges are not listed in the receipt. Ask for the clarification from the agent and no clear answer given. Sometimes the customer just want a simple explanation and not keep on receiving sorry and sorry. I will suggest others to check all the price and T&C before make the payment. There are other better service providers out there!

This is an unfortunate but a review is in order; I spent a whole day checking insurance renewal rates and finally chose PolicyStreet for the first time (and probably the last time).. only to be contacted few hours later by their customer service asking to TopUp the difference of 17~18 rm because there were changes in the system..

Long story short.. the amount is little but the impact on your transparency and your potential customers is a lot. I hope it was worth it.

This company is a complete scam. I paid for their insurance, but they didn’t cover me at all. I’m clearly entitled to a refund, yet they keep refusing to return my money. They are thieves, liars, and a total disgrace better avoid them at all costs

Got cheap prices on payday with free road tax and very valuable for me. Also smooth and transparent for the price given, just wait for my policies to be email to me. Will be my choice platform after this to renew my others vehicles

Used to like to use this site for car insurance renewal due to it’s competitive price….not anymore.Had a policy paid for but cancelled by system due to an error on 14th August.Was informed will get a refund within 10-14 days but no progress till now despite me reminding their customer service via email/WA chat.Now I need to waste of my time to raise dispute with my credit card provider.Will never patronise this company again!!

The WhatsApp Chat/Website information is contradict. When subscribe, the GO insurance WhatsApp chat reply Betterment and 24hrs towing included. But when call the call center to clarify, they said no. Ok Fine. First and last. The customer service is not polite as well.

I recently purchased car insurance through GoInsuran, and I’m extremely impressed with the experience! The platform is user-friendly, and the entire process was seamless from start to finish. I appreciated how transparent they were about coverage options and pricing, allowing me to make an informed decision without any pressure.

What stood out the most was the competitive premium rates and the flexibility to customize my policy based on my needs. The customer service team was responsive and helpful, patiently answering all my questions and ensuring I felt confident in my choice.

I highly recommend GoInsuran to anyone looking for hassle-free and reliable car insurance. They’ve earned my trust, and I’ll definitely be renewing with them in the future.

I’ve had a great experience with GoInsurance! Their platform is user-friendly, making it easy to compare different coverage options and select the best one for my needs. The customer service is outstanding—they’re responsive, knowledgeable, and always willing to help answer questions or clarify policy details. I also appreciate the flexible payment options and transparent pricing.

I like that GoInsuran provides a simplified, seamless experience for users to renew their car insurance easily. Everything is online, which is really convenient! I especially loved that their online policies are highly focused on customers’ tailored needs and preferences, since everything is so customizable.

This is my 2nd year buying from GoInsuran. Very convenient and fast service for insurance & roadtax renewal. Price affordable as well and compared with many others service provider to get best price with similar or higher coverage. Thank you GoInsuran . Highly Recommended!

Murah dan cepat..semua kereta sya buat di GoInsuran..online je boleh pilih sendiri jenis2 insurance company n harga.. Xpayah kluar g pejabat pos @ myeg..yelah nk tunggu pos lg dh bape hari.. takyah pening kepala. Confirm renew lagi tahun depan.

Claimed from gmr on both May & June. Both claims were done on two seperate panel workshop. The claim process was very smooth and worry free. Dennis did help to explain to me the step by step process that i need to know and follow. Although the claiming process does take time, im glad i did not have to worry about paying to replace my steering rack & abs sensor. Highly recommend this warranty to used car owners

I came to know about GMR used vehicle extended warranty insurance after I bought a policy for my used car purchased from Sime Darby. I was referred to Dennis Tang, a sales personnel from GMR Insurance. I am very pleased with the level of service provided by Dennis. He is very helpful and handles enquiries professionally + timely, and has good comprehension of the policy and coverage details. Thank you and please keep up the good work, Dennis!

My car had a problem the other day and I needed to file an insurance claim. With GMR’s assistance, the entire claim process went very smoothly and was handled quickly. Their excellent service attitude gave me peace of mind. Thank you so much!

对GMR 的NICHOLAS 很满意 ，非常感谢他每次都帮我解决问题，CLAIM WARRANTY 也非常的快☺️

I noticed that GMR’s Mr Dennis Tang has been an invaluable and very dedicated person, as well as disciplined in his work. He responded to my text even after 10 pm and guided me to the proper and efficient workshop. He has been updating me on the part required to change and follow up with the workshop, M Zone Care Care Sdn Bhd till the repair is completed.
I recommend his service to anyone. Thank you, Dennis.

I had the pleasure of working with Dennis for my car warranty claim, and I can confidently say that he provided exceptional service. From start to finish, he was professional, attentive, and truly dedicated to resolving my issue. His communication was clear, and he ensured that all my concerns were addressed promptly. I was very impressed with his expertise and the level of care he showed throughout the entire process. If you’re looking for someone reliable and skilled to handle your warranty claim, Dennis is the person to go to. Highly recommended!

非常感谢Ms Jhess Lim的用心服务！让我能够赶在新年前拿到车，感激不尽 感恩Jhess Lim.谢谢☺️

Sincere appreciation to Mr. Kris for his detailed and professional explanation of the coverage. The service and guidance provided were truly excellent. The insurance coverage was explained in a clear and comprehensive manner, ensuring a full understanding of the investment. Highly recommended.

The customer service team has been incredibly helpful from start to finish in assisting my team and me with purchasing an insurance policy for our private practice and team members. They were patient, efficient, and knowledgeable throughout the entire process.

I’ve had a great experience with Docquity. The platform is very efficient and user-friendly, making it easy to navigate and access what I need. The pricing is also very affordable, which adds great value. Thank you, Docquity, for delivering quality service at a reasonable cost!

The service was quick and timely,performed with little wasted effort, Kriss(in charge) went out of their way to assist ,was welcoming and aware of my needs, my request and very helpful.top notch

I highly recommend the company.
The customer service support is excellent as well.
Had a very insightful and detailed explanation by Mr. Kris. Took plenty of his time and effort, in explaining and answering to my questions, in regards to the indemnity insurance

Superb service. Ms Azlinda called and explained to me very well. Super fast response. Recommended

Kris was just fabulous. He was very patient, courteous and politely explained the various features of the policy such as the coverage for the doctor, coverage for the clinic, Loss Mitigation and fire coverage for the premises or the whole building. Well done Kris and keep up your good job.

1975年日本赤軍が起こしたクアラルンプール事件の現場となったビル（低い方）。テロリズムに日本の治安維持が敗北した屈辱の場所でもある。当時を知らない日本の公安関係者には治安の礎と並んで是非訪れていただきたい。

The scene is good, staffs are warm and FaceHack was awesome!

V přízemí na rohu prima Indická restaurace

subway, starbucks, secret reci is thr. huge tall building when u c from far!

CBD of kl, car park here is like a maze. Lot more parking space in level B3 onward. So don’t spent too much time looking at upper basement

Went to the 39A floor which was the office of Nettium to attend a hackathon. Lovely place with many fun things such as miniature pool table, PS4, bean bag rooms for resting, as well as massage chairs for the weary. Seems like a cool place to work at!

Actually it wasn’t a Insurance Company but a building that includes a few company’s office in it included AIA, Jobstreet, Citibank and etc. A modern designed building of 41 floors, with a few food and beverage choices available such as Starbucks, Secret Recipe and Subways. There are more food choies around the building as well as a Hypermarket right next to it. However, the facilities wasn’t that good which malfunction of lift is quite of common here.

Alhamdulillah Agent sangat membantu dari mula bagi process penukaran insurance. Dari pembatalan roadtax hingga selesai. Terima kasih buat agent dan staff. Semua selesai dalam tempoh kurang 24jam, fast response and sangat recommended . Semoga terus maju dan dilimpahkan rezeki yang luas.

Huge appreciation to Mr. Azlan & Mr. Shafiq for their outstanding support with my car insurance process. From start to finish, they handled everything with professionalism, efficiency, and genuine care — turning what could have been a stressful experience into something smooth and worry-free. Their teamwork, clear guidance, and willingness to go the extra mile truly set them apart. Highly recommended!

Pertama kali berurusan dan saya sangat kagum dengan ketangkasan dan keikhlasan beliau dalam membantu saya dan suami… pengetahuan tentang produk dan keadaan pasaran semasa dlm bidang beliau sgt mengagumkan.. bertambah keyakinan kami untuk bekerjasama dengan beliau…

received a nice service at the counter, trying to settle our issue. however, had an unwelcoming & unpleasant experience as we received stares from the moment we walked in until we were seated to wait for our number to be called. so i kept staring at them then a few officers were talking to each other while giving us glances.

Servis terbaik. Setakat ni, tak pernah lagi kena biar tergantung. Setiap inquiry akan dijawab.

Paling penting mesra rakyat. Layanan macam YB sebelum nak pilihanraya.

Penerangan jelas dan mudah difahami, sangat senang berurusan kerana sentiasa follow up dengan client. Terima kasih atas bantuan yang diberikan. Semoga terus maju dan berjaya.

Excellent customer service in Bangsar South just now from En Faizal Adnan. Prompt, effective, cheerful.
Regarding my wrongful payment and he helped make a claim for return of payment.
Thank you!

I don’t know about other people but when I came in by today it was empty and was served without any waiting. There is even a free coffee machine. Kudos to Ms Pravina for the quick service.

Good service. Explain very details when asking about the life insurance premium payment, dividen, interest, and what needed to do if surrender.

Pendapat sy kena ada 1 org reception yang tunggu dan beri number pada para pelanggan, bagi pelanggan baru mesti terpinga2 sbb tak tahu nak tekan number giliran yang mana satu.

Rupanya boleh parking free depan ruang lobby bagi berurusan dengan kaunter zurich.. aku yang tak tahu pi la park kat basement melilau2 cari parking kt B3 baru ada kosong.. adeh..

So far service dan penjelasan mengenai urusan kami sangat lancar dan sangat membantu untuk life insurance..

Kaunter ada bnayak lebih 15kaunter. Pekerja ada dalam 12org. Tapi running number untuk turn sangat2 lambat. Very2 slow. … pls upgrade . Do fast…. dah macam kaunter kerajaan lagi laju. 1number almost 32mnit. Everyone waiting!!

No dah panggil cust ada kat meja boleh main fon , kejap kejap 5 minit juga cust termenung depan kaunter .. kaunter 19 .. cust dah kat depan pun boleh main fon .. lagi buat muka taik

Banyak² tmpt insurance aq pegi sini la service paling teruk bg aq.. counter banyak tp yg keje bole kira pakai kaki.. slow giler.. counter 18&19 serve 1 customer dekat 20 min.. abis yg tgh tggu ni igt nk buat 1 keje ni jeke.. laju la sikit buat keje.. xyah borak² sgt.. mmg spoil la korg.. customer lain ni tgh kejar masa.. bukan buang masa.. bad service..

Apa benda la servis tempat ni, panggil nombor queue lepastu tak layan, layankan runner insurance dari customer walk in! Apa kejadah punya tempat. 8/4/2025 3:50. Kaunter 18.

I spoke with Jenna regarding my car insurance and a windshield claim enquiry. She was incredibly kind, patient, and helpful throughout the entire process. It’s such a pleasure to deal with someone so professional and supportive. You’re lucky to have her on ur team! Well done

Bought MSIG travel insurance Dec 2024. Feb 2025 flight delayed and called MSIG for claim process.CS advised me to read T&C about what could be claimed. I then decided to walked in to PJ office. Staff there also not sure what I could claim.Anyway my wife. and I offered RM600 from MSIG.

Last week I submitted claim for flight delay . So many question asked from MSIG and adjuster . My friends who travel together had their claim approved ( they submitted later than me). They only submitted flight delay letter from airlines and boarding pass. I don’t understand why MSIG asked when and where were I informed about delay. Isn’t n letter from airlines good enough to confirm flight delay ?

Bought the wrong car insurance and requested for cancellation as I need E-hailing insurance. Chase for one week and finally cancellation was done. When purchase new insurance, it was still blocked as the ism system is not updated. Call back to MSIG and they keep saying already cancel but still same, fail to purchase new insurance. Called several times but my issue is still not solved, answer is only they will investigate and don’t know when will be the outcome??

My sincere commendation and heartfelt appreciation to Rina and Timothy Tan for their outstanding support and professionalism in assisting with the renewal of my motor insurance.

From start to finish, the entire process was executed with remarkable efficiency and minimal hassle, making what is often a tedious annual obligation an experience that was both smooth and stress-free. Thumbs up

call customer services tak berangkat,, lemah btl sistem syarikat ni.. baik tutup jelah..

customer service msig memang biadap ke? tak disediakan training sebelum bekerja agaknya lagi lagi branch seremban. very rude tak friendly langsung

A dumb customer service. Requested withdrawal letter multiple times and they asked me/dealer to check for the NCD details at carinfo website. From when carinfo become official website to obtain info?

Generali turned down my claim after keeping me waiting for two long months with poor and unhelpful customer support. My case was straightforward: a misconnection caused by an AirAsia delay, which led to costs such as rebooking my onward flight and one additional hotel night. Despite this being a basic and common travel insurance scenario, Generali refused to cover it.

I have held travel insurance policies abroad in the past and was never let down in such a situation. With Generali, however, the experience was frustrating and disappointing. I had to invest hours documenting and filing my claim, only to see it dismissed without fairness.

In my view, it is better to have no travel insurance at all than to rely on one that gives false security and refuses support when you truly need it. Never again!

I am writing to formally lodge a complaint regarding my recent travel insurance claim.

I purchased a travel insurance policy from Generali for my trip to China. My return flight was originally scheduled to arrive in Malaysia at 1:00 PM, but due to severe weather conditions, the flight was delayed for 10hours. As a result, I only arrived back in Malaysia much later than planned.

Following the procedure, I submitted my claim together with the official delay confirmation letter issued by the airline. However, to my disappointment, your customer service repeatedly rejected my claim, giving me various unreasonable excuses despite the valid documentation provided. Even more shocking, your staff claimed that there was no record of my policy and that I had not even purchased insurance with Generali, which is completely false as I had already paid for the policy. This kind of response is not only unprofessional but also highly irresponsible.

As a customer, I find this experience extremely frustrating, unfair, and unacceptable. Travel insurance is meant to provide peace of mind and support during unexpected situations, yet in this case, I was denied the very protection I paid for.

If Generali is unwilling to honor legitimate claims—and worse, denies the very existence of a policy that was properly purchased

At last I have the evidence that I have already purchase the travel insurance and how did you guys said I have no purchase when I call to the customer service and no any record

At last guys before buy these lousy insurance please think before you buy
Next time when I travel I won’t buy it again, no next time

Very disappointing experience with this insurance company. Our claim for loss of use has been pending since June, and it has already been 3 months with no resolution. Despite continuous follow-ups — first with the Melaka branch and later with the KL branch — the process has been extremely slow and frustrating.

The lack of responsiveness and accountability from the company is unacceptable. Customers should not have to chase endlessly just to get back what is rightfully owed. This experience has caused unnecessary stress and inconvenience, and I would strongly reconsider choosing this insurance company in the future.

They are cheap for one reason, because the service is lousy. I called a day ahead to get my car towed to a workshop, and the hotline person told me to call 1 hour ahead instead. As a customer I already give them an advantage to plan ahead but they ask me to do it last min instead?? I did not have this experience with Berjaya Sompo where they would arrange everything in advance. I guess you really pay what you get.

This insurance company is absolutely disgraceful. They issue a Guarantee Letter (GL), but the moment the actual cost exceeds the approved amount, they always reject the claim at discharge. It’s a sham. I’m certain many others have fallen victim to this unethical practice. Signing up with this company is a complete waste of money. I strongly advise everyone to not have a contract from them.This company is the lowest low

Today I have my worst ever experience here. My 1st time visit (suppose to renew car insurance) Generali KL HQ JSS. Very beautifully setup with lounge, sofa and modern concept ID.

My ticket number 1037 (running number 1033) took at 2.30pm. After waited 35-40mins only 2 customers done. Super slow.

Total 6 counters with officer but only 1 counter actively working. The rest just relax chit-chatting, browsing handphone or etc
Customer service officers here work with Sloth speed.

I thought HQ level service staff must be well trained and work efficiently. Pls improved ya.

worst company ever. Bayangkan call untuk nak tahu details insurance tapi diorang takjumpa details insurance kita walaupun dah bagi number policy semua. Last sekali solution dia mintak email policy, tapi email dah sebulan still no reply. call semula customer service punya susah nak angkat . call 100kali pun taktahu la angkat ke tak. MENYUSAHKAN!!!

Only 2 staffs at the counter….average time they serve one customer is 30 min….lembab

My recent visit to the Liberty Insurance office was deeply disappointing due to the poor customer service at the counter.

First of all, there were no Liberty Insurance staff available to answer basic questions before taking a number—only the security guard was present. While the guard tried to help, it’s clearly not their role to provide information about insurance processes.

When I approached an Indian female staff member at the counter to inquire about the required documents for insurance cancellation (which were not listed anywhere within the premises), she was incredibly unhelpful and dismissive. I simply asked if a hard copy was needed and what documents were required. Instead of providing a straightforward answer (which could’ve taken 15 seconds), she impatiently told me to just wait for my number to be called, even though it was a quick general question that didn’t require a full consultation.

This kind of attitude shows a lack of basic customer service and empathy. It’s frustrating, especially when you’re just trying to be prepared and do things right. Liberty Insurance was the first insurer I chose for my first car, and it’s disappointing to see that the level of service at the counter is far below expectations. They are quick to collect payments but unfortunately slow and careless when it comes to customer support.

After leaving to get a document printed (as no such facilities or guidance were provided inside), I returned and had to take a new queue number because my original one had passed—which I didn’t mind at all, since it was my first time doing this.

Thankfully, the second staff member I dealt with, Rafidah, was much more professional and helpful. Despite my documents still being incomplete, she went out of her way to assist me, even helping with printing and ensuring I had all the information I needed to proceed. That kind of service deserves recognition—thank you, Rafidah.

To sum up:

Poor signage and no guidance upfront

Rude and dismissive behavior from one staff member

Wasted time over simple questions

One bright spot thanks to Rafidah’s excellent service

I sincerely hope Liberty Insurance improves their front-desk training and puts more emphasis on basic customer care.

Very rude security guard at the lobby entrance. Came to deliver items to my client,
Just mentioned the wrong floor without checking again and he dared to say ” 12th floor ?? You sure? Got ghost oh”

Then went back to my car to get purse to give him proof of IC for taking visitor pass. Yet he still needed to continue harassing me ” why give me IC? Why not driving license? “

I don’t know what’s the matter with him so I just go ” why u complaint so much? What’s the problem with my Ic???” I’m in rush and no time to continue talk craps with him. Then only he end this super useless convo with ” NO I JUST SAID I PREFER DRIVING LICENSE “

Yo please respect lady, old man. Don’t harass lady and thought nobody will call you out.

Slow betul bukan biasa2. Staff kaunter hanya dua orang. Don’t go sini. Tiada sistem number giliran.

Is your customer service kurnia email just a vase ?

Open till 3.30pm The que number no working, staff is not enought, totally no customer service.

Went to renew insurance and park the car inside their parking basement.
Since during CMCO, only limited no of customers are allowed to wait inside counter area. Have to Q outside.
Time of Q depends on the crowd and just hope all systems are not turn offline.
Customer services are good and reasonable.
I managed to renew my car insurance in almost 3 hours.
Parking fee RM15. Tq