Hair Quarters (Pavilion)

(Edit in response to Salon: I did not ask for ash blue hair. I said I wanted blue highlights and showed the stylists several photos, including the one I posted. He showed me a swatch which, to my untrained eye, looked cornflower blue and not ashy. To be fair, he did mention "ashy" a few times, but I relied on him and assumed that if the look he had in mind was very different from the pictures I showed or the swatch, he would let me know. I should also reiterate that, notwithstanding the clear unevenness, the salon dried, applied treatment to and styled my hair without suggesting another application of blue dye. They would have been content to let me leave the salon as is if I did not raise the issue) Do not be fooled by all the 5 star reviews. This salon offers a 10% discount in exchange for 5-star reviews. I visited the salon on 6 September, asking for bright blue highlights. I showed the stylist a picture with the colour and look I wanted (blue highlights on black hair), and he assured me it could be done. Long story short - I ended up with brown hair and grey/green highlights, with patches of blue. Not what I was looking for at all. I noticed that once the bleach and dye process started, the stylist got his assistant to apply the products and simply put a timer on. Once the time was up, they washed off the bleach and dye without first checking the colour in any way. When I pointed out that the look was entirely different from what I asked for, the stylist first tried to deny it by claiming it was "ash blue". I pointed out that the blue was patchy and uneven, and he said it could be because the bleaching wasn’t even and said I could bleach my hair again. I pointed out that this would cause unnecessary damage to my hair, and he should have checked before applying blue dye. He then claimed that it might have been the blue dye that was not absorbed evenly, and said he could apply another coat of blue dye. But at this point, I no longer had any faith in this salon. He offered me a 30% discount, which I took. But frankly, it will cost me much more to rectify the damage caused and achieve the look I wanted. It was incredibly disappointing that the salon would even try to suggest they gave me what I asked for - attaching pictures for reference.

Really immaculate haircut/color and pedicure Honestly the haircut William did, I’m really amazed by. The layering looks really good. Agnes did a fine job w my pedicure as well. 🙂 Really impressed. ☺️ William (hairstylist), Agnes (manicurist)

I had an amazing experience at hairquarters pavilion. From the moment I walked in, the staff was warm and welcoming. The salon has a modern, clean atmosphere that instantly made me feel comfortable. My stylist, Sunny really listened to what I wanted and offered great suggestions based on my hair type. The color turned out even better than I hope and the K Gloss treatment really helps my damaged fizzy hair. It’s not cheap though. Get prepare to spend a $800 ringgit and above.

首次造訪商場六樓的高級髮廊，服務態度好，親切有禮，技巧專業及溫柔，謝謝老闆的熱情服務，感謝 推薦給來商場逛街的各位旅客，是一家五星級的專業髮廊，值得再訪！

My first visit to this salon with keratin treatment. Initially the front desk told me an hour half will complete the procedure however it’s took nearly 3 hours hence I was starving as it’s over dinner time. Thanks Chloe the hair stylist to delegate the assistant to speed up. I m impressed with the massage for hair wash. Overall their services is excellent with snacks and drinks menu provided.

I absolutely loved my experience at Hairquarters! From the moment I walked in, I was charmed by the warm atmosphere and the salon's absolutely magnificent decor. You can tell that every detail was thoughtfully designed, which made the wait very pleasant. As for the haircut, it's perfect! [He/She/They] did an incredible job with great attention to detail, exactly what I wanted, and even better. The result is superb and I feel really good with this new hairstyle. This is a place I wholeheartedly recommend for a quality cut and a relaxing moment in a splendid setting. A big thank you to the whole team!

Senior Stylist Jimmy consulted, cut, coloured and styled my hair. Professional and courteous with a flair for my personal style requirements. I am very happy with the result. You must request Jimmy when you book or visit.