Mona Elder Care | Nursing Home in Pandan Perdana

This old age home truly provides exceptional care and comfort, deserving the highest rating.

I need to file a complaint about your branch’s management for failing to fulfill their responsibility to care for the elderly residents under their care. My grandmother moved in on November 1st. During the first week, on the third day, she complained to me that they hadn’t given her insulin injections despite her having severe diabetes. By the fourth day, it was visibly evident that her feet were swelling due to her diabetes. When I requested video proof that they had administered her injections, the following day, my mother visited and asked my grandmother. My grandmother confirmed that she had received the injections, which means she wasn’t lying about not receiving them earlier. Additionally, I frequently heard from my mother that my grandmother was served overly sweet tea. I explicitly instructed them not to provide her with any sugary drinks. Despite this, during a medical checkup on the 14th, her blood sugar levels had risen from 9 to 13. Yesterday, when I went to speak to the person in charge about this issue, she refused to acknowledge any responsibility, instead blaming my mother, claiming that we often brought outside food for my grandmother, which caused her blood sugar to rise. Her response was not only irresponsible but also rude, and she asked us to leave the nursing home. Previously, when I visited my grandmother, other residents also frequently complained to us about the poor food quality and inadequate portions. On one occasion, when my mother visited my grandmother, she found her so hungry that her whole body was trembling. Just earlier, my mother went to visit my grandmother, and the person in charge, Mona, displayed a very unfriendly attitude toward her. She even told us to finish out the month and then they would refund us so we could leave. The food provided there mostly consists of vegetables and staples, and the portions are insufficient to satisfy an adult. Mona claimed that if she gave them three pieces of meat, they wouldn’t finish it and it would go to waste. Is this how a compassionate manager should run a facility? Not only is she irresponsible, but she also refuses to accept any of our suggestions and directly told us to leave. Her handling of this situation has left me extremely disappointed. She also claimed that they cannot serve meat, yet for some patients with kidney disease, she allowed them to eat spicy food. When I questioned her about this, her response was that those elderly patients are already dementia and should not be trusted.

A truly caring and compassionate place for the elderly, worthy of the highest praise.

My mother and aunt are in this home. She and my aunt are very happy and very well taken care of and we have never anticipated any issue concerning food, medication and care. Once the patient is diabetic and has severe health issues they have to be on strict diet and weight control. My mum and aunty are very happy there,in fact my mum misses the home whenever we take her back. Everyday there is physical activities, massage physio without fail. The problem is diabetic patients find it hard to control their intake of food, diabetes in a person's body will make them eat more. Am happy the with the amount of food is given and not over feed them. When we send our loved ones to a home they have to accommodate to healthy food , if you dont want that then their health will distoriate if you not happy then take them to either Chinese home for elderly or Indian home for elderly or Malay Home for elderly. Here is mixed races and the owner is exceptionally good becos she cooks in a way where all of them enjoy the food. The problem is one patient ordering grab food everyday on his own, sometimes their loved ones bringing outside food. Once in awhile they can get a treat a little bit if treats..So if every individual wants to complain it's very difficult for the owner. Most of the patients there have dementia including my mother who can't remember what she had for lunch. My aunty is totally dementia. I am there at the home everyday I don't find any issues. The caretakers there are extremely loving to each one of them. So if you're not happy just take your mum to different home and not pass any wrong judgements it's not very nice to spoil someone's rice bowl. So far I have seen the love and care each of the patients have been given. The owner has to be strict with the diet and the amount of food they consume so they won't put on weight and control all other ailments. There are so many dementia patients in the home. They just cannot remember . It's not good influencing other patients there,if you are not happy then do the necessary to find another home. It's not right and professional to get other patients involved and brain washing them, it's for their families to see and decide as the days go by. Don't create politics in the home. It's not good when the rest if them are happy.

A safe and loving home where every elder is treated with dignity and care .

A truly caring and compassionate place for the elderly, worthy of the highest praise.

the best experienced staff and caring center.