Billion Onsen & Aesthetics - Luxury Spa Kuala Lumpur

This was my second visit, and I’m happy to see the improvements since my first time last month. Previously, the ordering system was a bit slow, but this time it worked much more smoothly. During this visit, there was a sudden issue with water pressure. Despite that, I still enjoyed a luxurious spa experience. The staff worked tirelessly to keep the common areas and toilets clean and ensure there was water available. Special thanks to Nesa, Mary Jane, and Cindy for their excellent service and hard work during that time. I also appreciate the spa’s proactive approach in offering a discounted rate to make up for the inconvenience. Overall, I’m giving this a 5-star rating because the staff truly go above and beyond, and the food is absolutely delicious!

Had a pleasant time here with a close friend! Food was pretty good, quite a decent spread. Service is great, staff were all very friendly. Wished there were more hooks or a place in the changing rooms/toilets/showers to place clothes and personal belongings. Small matter but found it a bit odd that they dont give you paper napkins when serving food, so we had to ask for it. Would definitely come back with my mom or sister if there’s an opportunity to.

My wife and I had such a great experience here! We honestly came in not knowing everything that was included, but it turned out to be such a pleasant surprise. For 648 RM for both of us, we got access to the sauna, jacuzzi, and even free food within the package, which made it really worth the price. We also went for the Billion Signature Massage, and it was excellent , super relaxing and exactly what we needed. I know some reviews mentioned slow food service or no napkins, but in our case everything went smoothly. The staff were attentive, and we felt well taken care of. Overall, it was a relaxing and enjoyable experience, and we’d definitely recommend it to anyone looking to unwind in KL!

Love the food, love the vibes.. Worth the money! The service is TOP NOTCH, all of the staff are very attentive. Reminded me of my experiences in Japan.. This is like a small piece of japan in the heart of KL. Some minor issues though, the cold pool smells like aquarium water (maybe because its left there stagnant?) , and theres still cleanliness issue when it comes to the food crumbs on the carpet around the sofa lounge. Other than that, 4 stars

Absolutely amazing experience here! We did the massage and the hydro facial. It was so relaxing that my partner fell asleep during the facial! We absolutely loved the light food and also the onsen. I left feeling refreshed, moisturized, and relaxed. All of the staff were so attentive and kind and hard working! Please come and give them a visit! Everything is so beautiful and clean!

First time visit… food is yummy… Massage was good too… But the toilet bowl unable to flush, need to manually take water from tong to flush… sound funny… this consider a luxury place, but toilet issue didn’t solve… Lastly the tab no battery, earphone no battery … Ask the staff take cable to charge, and she bring a short cable… the lady even ask me hold the tab to watch while charging if I wan… Such a poor system on this…

Billion Onsen and Aesthetics Spa is an absolute gem. From the moment I walked in, I felt all my stress melt away. It's the perfect escape from the city hustle. Enjoy every single treatment that they have!