Ratu Karaoke KL

FIRST AND LAST !! WORST SERVICE EVER Ambik bilik Deluxe RM139 , first dpt bilik sound teruk, mintk tukar bilik 2nd room dpt pulak bilik yg tk bole nk play lagu!! System die suke2 nk skip lagu sendiri, tk nk play lagu tuu, Mitk tukar bilik, tpi kene palau dgn staff !! Fuhhh, panas hati giler.. mmg worst service yer.. konon tulis 50k choice of song, tpi semue lagu yg korng list kan tk bole nk play ?! mostly lagu2 baru.. Mmg first and last la yer.. bukan byr murah tau, RM139!!

Honestly, I’m extremely disappointed with Ratu Karaoke. Despite having "No Smoking" signs all over the place, no one enforces the rule. Customers were freely smoking, and shockingly, even the staff were smoking inside. That’s completely irresponsible. This was my second visit. My first experience was great, which is why I decided to return. But last night was a disaster. The karaoke room was filled with the strong stench of cigarette smoke, it was hard to breathe, and it totally ruined the experience. This isn’t just about discomfort anymore, it’s a health concern. Let’s be real, a karaoke spot is supposed to be a fun, safe space, not an enclosed smoking chamber. If management can’t enforce basic health standards, then those "No Smoking" signs are pointless. Please take this seriously. Don’t let a place meant for enjoyment become a health hazard to others. If nothing changes, this will definitely be my last visit.

1) Bilik bau rokok kuat giler. Maybe prev customer baru shj keluar. So i mintak tukar bilik. 2) Cleaner nama Jargit (not sure his name) so rude. Timing kita dah habis. Tp ada satu lagi lagu masih boleh utk continue. So supposed keluar pukul 7. I keluar 7.01 minit utk habiskan lagu last tu. Ceritanya skrg ni, cleaner Jargit (not sure his name) main bukak shj pintu tanpa ketuk dulu: He also didnt say sorry at all utk suruh keluar dari bilik itu. Very rude. Belum pernah lagi aku pergi karaoke, kena mcm ni di tempat lain. Just 1 minit late for the last song. Bukan ambil 10minit!!!

Lokasi bagus tepi jln senang nak cari. Parking dlm Imbi plaza gelap sikit bila malam jadi berhati. Selection lagu terbaik. Service pun ok. Quality of mic best. Tapi bilik KTV bau rokok walaupun poster no smoking tampal semua tempat. Toilet dia ok tapi takde tissue.

The best service from Rita. All the great service from all our server too.. Great decoration from Ratu team! Worth place to clbrate any party here (affordable price).. Will definitely do it again for any event after this..

VERRY BAD SERVICE!!! The room a lot of bed smoking smell in every environment even in the room can't breathe calmly! I have ask some staff to spray the room because the room very strong smoking smell and the staff just ignored and no action anymore! i hope another guest who is not like to the smell of cigarettes please dont come here and bring your child or family!! It's a very waste of money to come here!!

Sound system bg sy ok . Mknn sy order pn serve panas2.. air bandung sedap ! Tempat bersih. Cuma ada seat yg agak nmpak kusam warna dia . Staff friendly . Kalau dtg KL , akn repeat tempat ni lagi . Tandas pn bersih